Dear Valued Guest,
It is our pleasure to welcome you to New Mid Town Hotel. Whether you are travelling for business or pleasure, we know you have a variety of hotels to choose from, and we are honoured that you have selected our hotel. Our professional and friendly staff are committed to ensuring that your stay is both enjoyable and comfortable.
Provide friendly, courteous service Provide a clean comfortable room, where everything is in working order
During your stay, we will adhere to our Hotel’s Service Commitment by providing you with outstanding service. In other words, we promise you a sensational experience by providing the cleanest room, friendliest staff and best value while you are our guest.
If you experience any unsatisfactory issues while staying with us, please contact the Front Desk immediately to allow us the opportunity to correct the situation. If, for any reason, we did not correct the problem, or we did not live up to our Service Commitment, we will refund a portion of your stay. For direct service, you may contact the Manager on duty, or ME, by dialling 103.
Again, thank you for choosing our hotel where our promise to you is a sensational visit. We look forward to serving you now and on future trips to Phnom Penh.
Address: #232, Street 155, Psar Dermthkov, Khan Chamkarmorn, Phnom Penh, Cambodia
Email: firstname.lastname@example.org | Website: www.newmidtownhotel.com
Mobile: +855 70 565 442 | Phone: +855 23 986 828 | Fax: +855 23 986 829
Individual controls are located on the unit in your room by the window. Please adjust them to your comfort. You will find two controls on your unit: a thermostat to set the room temperature and a fan control with three speeds, high, medium and low.
Commercial limousine and shuttle bus service from and to Phnom Penh Airport are available. Please call our Front Desk for information.
We have discovered that our guests of our hotel simply love our amenities. Blankets, towels, coffee makers and more may be purchased from our Housekeeping Department.
There are some ATM machines located in near hotel and Russian Market (15 minutes’ walk from hotel).
AUDIO VISUAL REQUIREMENTS
Please contact our Front Office Department.
Banking hours are generally Monday to Friday 8:00 a.m. to 5:00 p.m. Please contact our Front Desk for assistance.
Our Front Desk staffs are available to assist you with your luggage anytime.
“The Perfect way to start your day” Breakfast is served in Mid Town Restaurant & Café on the 1st floor Breakfast Times: Monday to Sunday: 6:30 a.m. to 10:00 a.m.
Should you wish to leave earlier than our Breakfast times, please let the Front Desk know and we will gladly make up a take away breakfast pack for you.
BREAKAGES AND MISSING ITEMS
Please note that you will be held responsible for all/any breakages and/or missing items in your room and will be charged accordingly.
Our Lobby Business Centre features as work station with the taptop standby for guest free of charge if you are registered in the hotel, the use of this work station and high speed internet access is free. In addition, light typing, faxing, photocopying and secretarial services are available during business hours at a reasonable charge. Please dial 0.
Please call our Front Desk staff to arrange for a rented car to be delivered to you at the Hotel. Please dial 0.
Due to the limited amount of cash kept on the property, the hotel is unable to provide cheque cashing services. Traveller’s cheques (limited to USD50 per guest per day) may be cashed at our Front Desk.
Check-in time is after 02:00 p.m. Early check-in is at the discretion of the hotel and is based on the availability of your room. Call the operator to make your request, or ask the Front Desk staff when you arrive.
If the hotel is fully booked it is unlikely that the hotel will offer you the late check-out option. Please request the hotel reception to keep your luggage until your departure (after having checked out before 12:00 noon). If you really need the room, the final option is to pay for an entire additional night.
Our Front Desk staff will be delighted to provide you with information about the Phnom Penh area including restaurants, sports and entertainment venues and local attractions. Please dial 0.
There is some of church near our hotel. Please contact our Front Desk for assistance.
COFFEE AND TEA
Each guest room has a 2-cup maker with a complimentary pouch of Coffee and tea.
Visa and Master cards are accepted. For other credit arrangements, please contact our Front Desk.
CRIBS AND COTS
Subject to limited numbers, cots and cribs are available, for a nominal fee. Please Front Desk.
U.S. funds may be exchanged through the Front Desk cashier subject to availability. Rates are subject to market conditions. For other currencies, please refer to the local banks.
The hotel can offer rooms specially equipped to accommodate handicapped guest, as well as wheelchairs. Should you need assistance in this regard, please contact reception.
DOCTOR AND DENTIST
Should you require the services of a doctor or dentist, our Front Desk can help you.
DRY-CLEANING AND LAUNDRY
Laundry bags and forms are located in your room. Same day service (submitted by 11:00 a.m. and returned by 5:00 p.m.) is offered daily. Please complete the slip provided, place with the laundry in the plastic bag and bring to the Front Desk.
To ensure your safety and comfort, we encourage you to read the security/safety section and its’ emergency phone list in this directory along with the evacuation instructions as bellow.
Please take note of the evacuation signs around the hotel. In the event of an emergency, DO NOT PANIC. Advise the Reception immediately by dialling 0.
EMERGENCY AND FIRE:
Should you discover a fire please contact reception immediately by dialling 0.
Please do not attempt to put the fire out yourself, move away from the dangerous area by following the emergency exit signs until you are out of the building. Please gather across the road at the front of the Hotel in New Street
To encourage our guests to develop good safety ..habits, we offer the following suggestions
Investigate safety features of every hotel that you stay in. Locate the fire exits, alarms, extinguishers and fire hoses nearest to your room and how to get to them even under adverse conditions.
If you leave your room, take your room key with you, go to the nearest fire exit, stay low and keep away from the smoke.
If you return, or stay in your room, fill the bath tub with water, wet sheets, and pack them completely around the door. Block vents from which smoke is coming out, call the hotel reception by dialling 0, give him/her your room number and explain that you are staying in your room, Stay low if there is smoke in your room.
Keep a wet cloth over nose and mouth. If door sand walls are hot pour water on them using an ice bucket or waste basket.
The electrical voltage in Phnom Penh is 220 volts AC. Please contact reception for adaptors or transformers.
Express mail and package service is available and may be arranged through the Concierge Desk (ext. 0). Front Desk will notify you of any packages you may have received.
Please check the back of your guest room door for the emergency exit nearest you.
The exercise area is located on the top floor with the pool. Please comply with the following rules: Operating hours are 7:00 a.m. To 10:00 a.m.
The exercise area is a limited access facility.
All users must be 16 years of age or older.
Only registered guests may use the facility.
The use of the room is limited to 4 guests at one time.
Please use the towels that are available within the facility.
Please advise the Front Desk if there are problems with any of the equipment.
Alcohol and drugs are not permitted in the exercise area.
New Mid Town Hotel has made every effort to provide you with safe and reliable equipment. Your use of this equipment will be deemed as complete acceptance of the responsibilities and physical risks normally associated with this equipment. The use of this equipment shall be at your own risk.
FAX AND PHOTOCOPY SERVICES
To have a fax or have photocopies made, please see the Front Desk staff. Fax and copy service is available 24 hours a day for a minimal charge. Our fax number is +855 23 986 829.
To ensure your safety and comfort, please read the Security/Safety section in this directory along with the Evacuation Instructions on the back of your guest room door. Please see the Emergency Phone list in the Security/Safety section in this directory. Please call Front Desk (dial 0) if you require immediate assistance.
Should you require any assistance, please contact our Front Desk.
If you would like to speak to the General Manager on duty please contact Front Desk.
Most needed toiletries are available from our Front Desk, plus a variety of local and national newspapers.
There is Elite, one of finest golf courses in the Koh Pich area. Please contact Front Desk.
Our housekeeping staffs are scheduled to service your guest room between 7:00 a.m. to 5:00 p.m. each day. Should you require service at a specific time during your stay, please contact the Front Desk.
If you require additional blankets, feather pillows, lost and found, cots, and stationery. Please dial 0.
Hair dryers are available in all guest bathrooms.
IRON AND IRONING BOARD
Available on request. Please contact our Front Desk by dialling 0.
Should you lose your key/electric card, please immediately notify the Front Desk. For your own protection, you will be asked for identification. Please return your key card to the Front Desk upon check-out.
To assist you with your luggage needs, please contact Front Desk 24 any time.
LOCAL TELEPHONE CALLS
Please contact our receptionist for assistance by dialling 0.
LOST AND FOUND
The hotel has a lost & found section which is part of our Housekeeping Department. In line with local regulations, non-valuable lost and found items will be stored for a period of three months and after which, the items will be discarded. Valuable items are handed over to the local police authorities after a period of six months.
MAIL AND PARCELS
Please see Postal Service. Stamps are available at our Front Desk.
If something is not in working order, please call your Front Desk by 0.
MANAGER ON DUTY
To contact our general manager please dial 103.
Copies of the Phnom Penh Post newspaper are available in the lobby every morning at no charge.
New Mid Town Hotel is over 100% non-smoking. Should anyone smoke in your non-smoking guest room during your stay, an additional USD50 charge will be applied to your account for the cost of purification. We hope you will respect the fact that many individuals today have severe allergies. Thank you for your cooperation.
Complimentary parking is available for all registered hotel guests. The hotel cannot be responsible for items left in vehicles on the hotel property.
For the convenience of other guests and in an effort to help us provide the cleanest and most sanitary accommodations possible, pets are not permitted.
The swimming pool is located on the top floor with the gym, and is provided for the enjoyment of our guests. Opening hours are from 8:00 a.m. to 8:00 p.m. Children must be accompanied by a guardian. There is no lifeguard on duty so please familiarise yourself with the posted safety rules. Swim at your own risk.
Outgoing mail may be left at the Front Desk. The nearest post office is located near Wat Phnom Penh.
For reservations please call +855 23 986 829 or mail to email@example.com
Our Restaurant serves Asian & Western food 6:30 a.m. to 10:00 a.m.
SIGHT SEEING TOURS
Please contact our Front Desk for sightseeing information.
Safety deposit boxes are provided free of charge at the Front Desk. New Mid Town Hotel is not responsible for any valuables left in your room.
Please refer to the Front Desk.
Your safety and security are of the utmost concern to those of us who welcome you as our guest. Please familiarise yourself with the Safety guidelines provided in this directory. If a security need arises, please contact the Front Desk for immediate attention. Please dial 0.
The best shopping in Phnom Penh is downtown. In addition, great shopping is available at Russian market just 3 minutes’ drive from the hotel.
We truly care about your stay. If you’ve forgotten something, we have a variety of sundry items available at the Front Desk. Please call you Guest Service Representative. Please dial 0.
Our spa is a located on the 1st floor. We offer a variety of health treatments, and booking is requirement. Please dial 0
Please contact our Front Desk for any requirement taxi.
Turndown service is available upon request.
For voicemail retrieval, simply touch the Messages button on your telephone and follow the instructions. Please contact Front Desk if you experience any difficulty.
Please dial 0 to contact our Front Desk to make morning call.
WHEEL CHAIR ACCESS
All guest rooms have been specially designed for wheelchair accessibility. These rooms are available at no additional charge.
Nourishing and delicious meals and snacks are available from 7:00 a.m. To 10:00 p.m. a day. You will find in room dining menus in the section on the reverse of this directory entitled replenish.
Please find the channel guide on the table in your room.
For information regarding airport transportation, please see the listing entitled “airport transportation” in this directory. For any other transportation, please contact our Concierge.
TRAVELLER SAFETY TIPS
Do not answer the door in a hotel room without verifying who it is. If a person claims to be an employee, call the Front Desk and ask if someone from their staff is supposed to have access to your room and for what purpose.
When returning to your hotel late in the evening, use the main entrance of the hotel. Be observant and look around before entering parking lots.
Close the door securely whenever you are in your room and use all of the locking devices provided.
Do not needlessly display guest room keys in public or carelessly leave them on restaurant tables, at the swimming pool, or other places where they can be easily stolen.
Do not draw attention to yourself by displaying large amounts of cash or expensive jewellery.
Do not invite strangers to your room.
Place all valuables in the hotel safe deposit box.
Do not leave valuables in your vehicle.
Expect a memorable vacation in Phnom Penh. Our distinctive blend of heritage, contemporary lifestyles, spectacular recreational opportunities, attractions and events bring more than a million visitors a year for vacations that are always too short.
Please contact our Concierge Desk for sightseeing information.
A complimentary Wi-Fi service is available in hotel guest rooms and in public areas.
MISCELLANEOUS – Green Program
S A V E
E A R T H!
Bed sheet washed daily in thousands of hotel in this world use millions of gallons of water and tons of detergent. Sheets are customarily changed between guests.
If you feel that your sheets need to be changed daily, please leave this card your pillow each morning. Housekeeping will be pleased to accommodate you.
PLEASE DECIDE FOR YOURSELF.